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1 - Introduction  Welcome to our guide on the Amazon SmartConnect Integration with NCompass. This guide will go over the basics of how to list a product onto the SmartConnect platform, and the process of delivering these items to a customer. If at any point y...

This section explains how to manage the Options that appear on your product pages from within NCompass, specifically for associating services with your categories. 1. Prerequisites: Setting Up Service Products Before you can associate services with categ...

This guide explains how to assign extended warranty categories to departments in NCompass so that they apply correctly across your product structure. Demonstration 1. Open Department Management In NCompass, go t...

Helping you to use and manage your Pacifica warranties within NCompass system with Duncan Shaw, as presented 21st July 2025.

With NCompass 11.10 onwards you are able to link the B&Q Marketplace to NCompass. This allows you to sync offers, download orders and provide order updates directly from NCompass. To get started the B&Q marketplace integration needs 3 pieces of information fo...

When setting up a new Marketplace you only need to configure a few settings within NCompass to activate a new Marketplace. This will vary sightly between different marketplace integrations. this guide will follow the general steps for the B&Q integration. C...

The minimum setup to send offers should have been completed when the API credentials were entered under marketplace settings. You should have the ability to create and update offers. This leaves the other marketplace settings which you would want to configu...

Creating marketplace offers is done under the Web/Online Details tab of a product, managed next to all other web sections. Product Enquiry > Search for a product > Right click product > Select Web/Online Details > Navigate to Marketplace Tab After reac...

Downloading Marketplace Orders is handled by the NCompass ServerGUI process, however some settings need to be configured for this to work. The configs within the marketplace will work by default, importing brand new orders within 48 hours of them being placed...

You can send order updates to the B&Q Marketplace through NCompass. NCompass will handle this automatically as long as the process is followed. There is only one order status update for B&Q which can be sent. This is sending the order status update of "Shippe...

You are able to utilise a remote dial-in user to connect yourself to a remote network. Doing so allows you to work as if you were at that site in most cases. Calculus support and offer this service where the routers are leased from us, simply send a request t...