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Downloading Orders works similarly to other web channels, marketplace integration does it entirely within ServerGUI. However some settings need to be configured for this to work. The configs within the marketplace will work by default, importing brand new orde...

You can send order updates to the B&Q Marketplace through NCompass. NCompass will handle this automatically as long as the process is followed. There is only one order status update for Tesco which can be sent. This is sending the order status update of "Shipp...

Mapping carriers to marketplace is necessary to automatically send up tracking consignments to the customer. This is also an absolute requirement for Tesco to send up field call shipping updates from NCompass. Engineer Setup As long as you already have your Ca...

Overview As of NCompass 11.09, when a count only item is sold on the customer website the stock will be taken from the configured branch & stockroom for web orders. Prior to this version it would take stock from the sale branch. How To When a count only item i...

NCompass Mobile requires the following minimum versions of their relevant operating systems: Android 8.1+ iOS 16+ Correct at the time of writing.

Creating A Storage Account Access Storage Locations in the Azure portal by using the following link: https://portal.azure.com/#browse/Microsoft.Storage%2FStorageAccounts Click to Create a new one Use settings: Setting Value Subscription NCompass Resource group...

If a supplier sends multiple invoices within a single PDF file, NCompass can automatically split the document into separate invoice files during processing. Prerequisites Before enabling this feature, ensure you know the text that consistently appears on eithe...

The Invoice Assistant allows you to upload supplier invoice PDFs into NCompass and process them into purchase invoices. This can simplify invoice entry and retain the original invoice document for future reference. Adding Invoice Files To upload invoices ready...

The following configs need to be set

Onboarding  Domestic and General will require confirmation that the retailer's system is set up correctly, so this specific onboarding procedure must be followed Dealer Contacts D&G and Signs up Dealer Contacts our admin team and signs up, Admin Adds SJ and as...

Setting Up Custom Product Tabs This guide is for setting up new tabs below products. Creating the feature in NCompass Navigate to Administration > Department Management. Select the Web tab and click Define Features. Create a new feature, the Display Name will ...

Overview If a customer does not currently have a trade account on your website, you can create one through Ncompass. Once created, the customer will be able to access the website using their new login details. Instructions In Ncompass, go to Customers > Enquir...

This guide explains how to manage search terms, redirect customer searches, and create permanent (301) URL redirects in Magento 2. Before you begin You must have access to the Magento Admin. If the website has multiple store views, confirm which store view the...

Overview The CIH feeds provided to your system for both products and the marketplace run using an address that your NCompass system connects to. Unfortunately, CIH have had an issue with the services that provides the connection to this service but have now go...