Marketplace Order Updates Tesco

You can send order updates to the B&Q Marketplace through NCompass. NCompass will handle this automatically as long as the process is followed.

There is only one order status update for Tesco which can be sent. This is sending the order status update of "Shipped" after completing a field call linked to the imported sale.

After a Tesco order is imported into NCompass, a field call will need to be raised for the order. Once this field call is marked as "Completed" NCompass will queue to send a "Shipped" status update to the associated WebOrder.

Steps: Open NCompass Tesco Web order > Book field call > Mark field call as completed > NCompass ServerGUI sends update

NCompass will not send Carrier Tracking Consignments by default and this will need to be setup before you can send any directly to Tesco

Linking Couriers to Marketplace

ServerGUI will handle the sending of any shipping updates and the timings of this can be set within Marketplace Settings

Relevant Settings:

Order Update Sync Frequency - how often to send order updates in minutes

If you're not sure call into Support to ask for more information 01892 342 916