Helpdesk Promotional Information Block

The Helpdesk supports an optional promotional/information block which is displayed at the top of the Helpdesk when content has been configured.

This block can be used for promotional banners, service announcements, important customer information, or other content that should be visible when a customer accesses the Helpdesk.

Recommended Banner Dimensions

By default, the Helpdesk information block is configured with:

• Maximum width: 1060px

• Maximum height: 140px

Both dimensions are configurable through the website design and can be changed if required. However, it is recommended that the default dimensions are retained where possible.

Keeping the banner within 1060 × 140px prevents promotional content from becoming too prominent and ensures that the main Helpdesk functionality remains the primary focus for the customer.

Important: Content larger than the configured dimensions may be restricted or cropped by the Helpdesk's maximum width and height settings.

Locating the Helpdesk Banner Block

To manage the Helpdesk promotional block within Magento:

1. Log in to the Magento Administration Panel.

2. Navigate to Content > Blocks.

3. Search or filter the block list for the following identifier:

   helpdesk-banner

4. Locate the relevant block.

5. From the Select menu, choose Edit.

Any content configured within this block will be displayed in the promotional information area at the top of the Helpdesk.

Creating the Block

If the helpdesk-banner block does not already exist:

1. Navigate to Content > Blocks.

2. Click Add New Block.

3. Configure the block using the following values:

Field	Value
Block Title	helpdesk-banner
Identifier	helpdesk-banner

4. Add the required promotional or informational content.

5. Ensure the block is enabled.

6. Click Save.

Once saved, content within this block will be available for display at the top of the Helpdesk.

Updating the Banner Content

The block can contain standard Magento CMS content, including text and imagery.

When adding a banner image, it is recommended that the artwork is designed specifically for the available 1060 × 140px area rather than taking a larger image and stretching it to fit.

This helps maintain image proportions and avoids banners appearing distorted or compressed.

Applying Changes to the Frontend

After creating or modifying the helpdesk-banner block, flush the Magento cache to ensure the updated content is displayed on the storefront.

Navigate to:

System > Cache Management

Then select:

Flush Magento Cache

Once the cache has been flushed, return to the Helpdesk on the frontend and confirm that the promotional information block is displaying correctly.

Removing the Promotional Block

If promotional information is no longer required, remove the content from the helpdesk-banner block or disable the block.

An empty block will prevent promotional content from occupying unnecessary space at the top of the Helpdesk.