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What is NCompass Anywhere?

NCompass Anywhere is our latest application that brings essential reporting and management features to your fingertips. Designed to enhance your work on-the-go, the app offers a streamlined and user-friendly experience.

This document will cover how to gain access to the application, and how to use these exciting new features. 

Please note: Before using NCompass Anywhere, your NCompass System needs to be running version 11.15 or newer. 
If you believe you are not already running this version, you can book a slot for your system to be updated using our booking link here.

What you can do in NCompass Anywhere

The first release of NCompass Anywhere is deliberately focused on the things people most often need when they are away from a desk. It covers:

  • Reports - run any report that is set up under Reports > Additional Reports in Desktop NCompass. Reports can be filtered, refreshed, emailed, and downloaded as PDF or Excel.
  • Product and stock enquiry - find a product by searching for it or by scanning or entering its barcode, then see its current retail price and how much free stock there is for the company and for the branch.
  • View Online - jump straight from a product to that product's page on your own website, so you can check images and technical specification. This option only appears where your system has a website link configured; on systems without one it is not offered.
  • Helpdesk - view your open support tickets and raise new ones without having to phone.

The interface is a simplified one designed for smaller screens, so it does not attempt to reproduce everything Desktop NCompass can do.

Two ways to use it

NCompass Anywhere can be used either as an app installed on a phone or tablet, or as a website in any browser - including on a PC. Both use the same login and show the same information, so it is a matter of preference which one a user chooses. Step by step instructions for each are on the NCompass Anywhere - Mobile App and NCompass Anywhere - Website pages.

Logging in

Users log in with their System Code together with their normal NCompass username and password - the same credentials they use for Desktop NCompass. The System Code is found in Desktop NCompass under Help > About NCompass and is the same for everyone at the company.

Every existing Desktop NCompass login is permitted to use NCompass Anywhere by default, and what a user can see and do in Anywhere comes from their Desktop NCompass permissions. Both login access and report access are controlled from Desktop NCompass - see Configuring your NCompass Users For Anywhere.

If NCompass Anywhere has not been enabled for a system

NCompass Anywhere has to be enabled for a customer's system before anyone there can log in. Where it has not been enabled, the user is not shown a login failure or an error - they are shown a message explaining that the app is not yet available for their system and asking them to contact Support. If a customer reports seeing this, they have entered valid details and nothing is wrong with their password; Support need to get NCompass Anywhere enabled for that system before the customer tries again.

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