Supplier Collection

When raising a Supplier Return in NCompass you now have the option to mark the returned item as being collected by the Supplier at a later date. This is the advised option at point of raising the Return and can be defaulted in configuration. The Warehouse scanner supports marking the returned item as collected and can obtain evidence such as images, uplift numbers, and signatures during the process.

Settings

Navigate to Administration > Manufacturers & Suppliers.
Click on a Supplier
Navigate to the Stock Tab

There are two settings to change the behaviour in the app upon marking items as collected which need to be done on a Supplier level:

Require signature for stock returns
Require photo for stock returns

Each can be set to either:

Yes - Forces the user
No - Skips the step
Remind - Prompts the step

Marking Returns as Collected

Navigate to Supplier Collection

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Select the Supplier
All the items which are waiting to be returned from the selected supplier will appear.

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Scan the stock number label for the item being collected.
Enter the Uplift Number
Take Photo (if required)
Click Submit

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Depending on your settings you may now be prompted or forced to capture a signature from the driver collecting the goods.

If you have preset the Uplift number in NCompass before the goods are collected then this step will just ask you to confirm the uplift, rather than inputting it which will save time.