Calculus Software Solutions Online Help Desk

An account must be created for you by a member of the Calculus Software Solutions Admin Team before you can log in and access the online Help Desk. However, you may still read through this guide as a reference to understand what to expect when using the Help Desk.

If you would like to request an account or are unsure of your account details, please click the following link to generate a pre-filled email to admin@findesolutions.com

At this time only 1 email address can be used to access your help desk per company.

Step 1: Setting Your Password

Once the admin team has processed your account, you will receive an email.

1. Open the email and click the link provided.

2. Follow the instructions to set up your password.

3. After setting your password, log in to your account using the credentials you created.

Step 2: Account Information & Help Desk

My Account Page

After logging in, you will land on the Account Overview page.
This page provides basic information about your credit account

This section has limited functionality but offers basic visibility of your account status.

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Help Desk

The Help Desk is located in the left-hand navigation menu.

When accessed, the Help Desk will display your active service jobs, sorted by last updated date or priority.

Key Features:

1. Submit a Ticket
   Click this button to open a slide-out window. You’ll need to provide:

   • Your name

   • The fault related to the job

   • A brief description of the fault

2. Job Filter Dropdown
   Allows you to toggle between:

   • Active Service Jobs (default view)

   • Completed Service Jobs (recently closed)

3. Quick Search
   Use this field to enter a service job number.

   Tip: Ensure the correct filter (Active or Completed) is selected before searching.

4. Page Selector
   If you have many service jobs listed, they will be divided across multiple pages.
   You can navigate between pages manually or use Quick Search to locate specific jobs faster.

5. Job List Window
   Displays your current tickets based on:

   • Your selected filter (Active/Completed)

   • Recent activity or job priority

Raising a New Service Job

To raise a new service jobjob:

1. Navigate to the Help Desk from the left-hand menu.

2. Click the submitSubmit a ticketTicket frombutton in the main helpHelp deskDesk windowwindow.

   which

3. A slide-out form will slideappear outwhere ayou frameneed to provide:

   • Your Name

   • Subject – A brief title for youthe toissue

     input
   your
   • name,

     Message– subjectDetailed information about the problem or fault

4. Once all fields are completed, use the submit button in the bottom right of the issue,form andto create the detailednew informationservice regardingjob.

The new job will then appear in your job.Active Service Jobs list, sorted by most recent update, this list will automatically refresh upon submission