Calculus Software Solutions Online Help Desk

An account must be created for you by a member of the Calculus Software Solutions Admin Team before you can log in and access the online Help Desk. However, you may still read through this guide as a reference to understand what to expect when using the Help Desk.
If you would like to request an account or are unsure of your account details, please click the following link to generate a pre-filled email to admin@findesolutions.com
Step 1: Setting Your Password
Once the admin team has processed your account, you will receive an email.
Open the email and click the link provided.
Follow the instructions to set up your password.
After setting your password, log in to your account using the credentials you created.
Step 2: Account Information & Help Desk
My Account Page
After logging in, you will land on the Account Overview page.
This page provides basic information about your credit account
This section has limited functionality but offers basic visibility of your account status.
Help Desk
The Help Desk is located in the left-hand navigation menu.
When accessed, the Help Desk will display your active service jobs, sorted by last updated date or priority.
Key Features
Submit a Ticket
Click this button to open a slide-out window. You’ll need to provide:
Your name
The fault related to the job
A brief description of the fault
Job Filter Dropdown
Allows you to toggle between:
Active Service Jobs (default view)
Completed Service Jobs (recently closed)
Quick Search
Use this field to enter a service job number.
Tip: Ensure the correct filter (Active or Completed) is selected before searching.
Page Selector
If you have many service jobs listed, they will be divided across multiple pages.
You can navigate between pages manually or use Quick Search to locate specific jobs faster.
Job List Window
Displays your current tickets based on:
Your selected filter (Active/Completed)
Recent activity or job priority
Raising a New Service Job
To raise a new service job:
Navigate to the Help Desk from the left-hand menu.
Click the Submit a Ticket button in the main Help Desk window.
A slide-out form will appear where you need to provide:
Your Name
Subject – A brief title for the issue
Message– Detailed information about the problem or fault
Once all fields are completed, use the submit button in the bottom right of the form to create the new service job.
The new job will then appear in your Active Service Jobs list, sorted by most recent update, this list will automatically refresh upon submission
Adding an Entry to an Existing Service Job
Step 1: Select a Service Job
From the list of service jobs, click on the job you want to update.
You will be shown the current details of the selected job, including:
Job Number and Title
Priority Level
Status of the Job
Assigned Personnel
Creation Date
Step 2: Post a New Entry
Click on the “Post a New Entry” button.
Enter the details of your update in the input field provided.
Once done, click “Submit”.
Step 3: Identifying Your Entries
After submission, your entry will appear in the job’s history window.
Entries you create as a customer will be labeled as “Me” in the job history list.