An account must be created for you by a member of the Calculus Software Solutions Admin Team before you can log in and access the online Help Desk. However, you may still read through this guide as a reference to understand what to expect when using the Help Desk.
If you would like to request an account or are unsure of your account details, please click the following [link](mailto:admin@findesolutions.com?subject=Calculus%20Software%20Solutions%20Help%20Desk&body=Dear%20Admin%20Team%2C%0A%0APlease%20can%20I%20request%20the%20creation%20of%20an%20account%20for%20the%20Calculus%20Software%20Solutions%20Online%20Helpdesk%0A%0APlease%20create%20the%20account%20using%20the%20following%20email%20address%20as%20the%20main%20access%20account%20%3A%0A(insert%20email%20address%20here)%0A%0ARegards%2C) to generate a pre-filled email to
This section has limited functionality but offers basic visibility of your account status.
--- ##### **Help Desk** The **Help Desk** is located in the left-hand navigation menu. When accessed, the Help Desk will display your **active service jobs**, sorted by last updated date or priority. ##### **Key Features** 1. **Submit a Ticket** Click this button to open a slide-out window. You’ll need to provide: - Your name - The fault related to the job - A brief description of the fault 2. **Job Filter Dropdown** Allows you to toggle between: - **Active Service Jobs** (default view) - **Completed Service Jobs** (recently closed) 3. **Quick Search** Use this field to enter a **service job number**.**Tip:** Ensure the correct filter (Active or Completed) is selected before searching.
4. **Page Selector** If you have many service jobs listed, they will be divided across multiple pages. You can navigate between pages manually or use **Quick Search** to locate specific jobs faster. 5. **Job List Window** Displays your current tickets based on: - Your selected filter (Active/Completed) - Recent activity or job priority [](https://kb.findesolutions.com/uploads/images/gallery/2025-06/bY1q8eahwkTIiF3M-image.png) ##### **Raising a New Service Job** To raise a new service job: 1. Navigate to the **Help Desk** from the left-hand menu. 2. Click the **Submit a Ticket** button in the main Help Desk window. 3. A slide-out form will appear where you need to provide: - **Your Name** - **Subject** – A brief title for the issue - **Message**– Detailed information about the problem or fault 4. Once all fields are completed, use the submit button in the bottom right of the form to create the new service job. > The new job will then appear in your **Active Service Jobs** list, sorted by most recent update, this list will automatically refresh upon submission [](https://kb.findesolutions.com/uploads/images/gallery/2025-06/nZaqquIj7QyJqc5y-firefox-qxmek0htq7.gif) ##### **Adding an Entry to an Existing Service Job** Step 1: Select a Service Job - From the list of service jobs, **click** on the job you want to update. - You will be shown the current details of the selected job, including: - **Job Number and Title** - **Priority Level** - **Status of the Job** - **Assigned Personnel** - **Creation Date** Step 2: Post a New Entry - Click on the **“Post a New Entry”** button. - Enter the **details of your update** in the input field provided. - Once done, click **“Submit”**. Step 3: Identifying Your Entries - After submission, your entry will appear in the job’s history window. - Entries you create as a customer will be labeled as **“Me”** in the job history list. [](https://kb.findesolutions.com/uploads/images/gallery/2025-06/5hrFA5D6fjoHmhtb-chrome-5znkmogk5s.gif)